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What To Do When Your Quietside Boiler Goes Quiet

A decade ago a Pacific Rim manufacturer developed a product called the Quietside Boiler and Quietside Water Heater. The typical scenario unfolds with a well-dressed salesperson entering your home with the goal of selling you a product. They may be entirely polite, dressed in a white shirt, and begins to “listen” to your list of wants and needs for a home heating/hot water solution. After the conversation progresses, the salesperson recommends a seemingly cost effective solution that will give you “endless hot water, at a massively reduced cost”. You feel excited at this prospect and sign on the dotted line.

Now let’s fast forward to the first bitterly cold day after the installation. You get up in the morning and the house is unusually cold. You go to where the unit is installed and you’re greeted with a symphony of blinking lights and an increasingly large puddle expanding quickly on the floor. The first reaction most people have is to furiously call the company that installed the product. The person on the phone is extremely empathetic and dispatches a technician to your home.

The technician arrives and goes through the motions of what you believe to be diagnosing the issue, cleaning up the mess and promising that the issue has been resolved. The company honored your warranty and they left you with a feeling of satisfaction. Everything seems to be going well, the unit is functioning well and suddenly, a few months later and the problem happens again. That same feeling of horror and anxiety comes over you as you see the same panel of flashing lights and an even bigger puddle of water soaking through again.quietside

You call back, the technician tells you he must order parts from the manufacturer after being in front of the unit for two hours with a puzzled look on his face. The problem appears to be repaired again. Yet this isn’t the end of the frustration and the annoyance. The company that produced the product is no longer supporting the installers and it seems the Quietside manufacturers have gone quiet.

They have gone out of business. To add insult to injury, the U.S. Consumer Product Safety Commission issues a recall November of 2014 stating that the water heaters can overheat, posing a fire hazard. There were over thirty-five reports of units overheating and some that even caused burns on the wall and property damage.

Patriot Water Heater has developed a solution to replace the Quietside unit with a Lancaster, Pennsylvania based company that has designed, engineered, assembled and supported the product. A Burnham gas-condensing boiler manufactured by U.S. Boiler.

We have built an exceptional relationship with the U.S. Boiler company. We have been to the factory, trained at their headquarters and have received invaluable support contacts. Through this relationship, we are confident in the performance and reliability of the product and always aim to avoid the situation where the customer is left with an unsupported, underperforming product and to alleviate any anxiety that they may have.

We start with the design process to calculate what the heating and hot water demands are for you and your family. We stand by the manufacturer because the manufacturer stands by us. Through this relationship, we can provide excellent products with unparalleled service.

PLEASE NOTE WE DO NOT SELL PARTS AND ONLY COVER LANCASTER/CHESTER COUNTIES IN PENNSYLVANIA FOR SERVICE

See below for model numbers that are affected:

 

Tankless Water Heaters

ODW-099C

ODW-120C

ODW-180C

ODW-199C

Combi Boiler/Water Heater

DPW-120A

DPW-199C

PLEASE NOTE WE DO NOT SELL PARTS AND ONLY COVER LANCASTER/CHESTER COUNTIES IN PENNSYLVANIA FOR SERVICE

13 Responses

  1. Genevieve Burk
    | Reply

    so what am i supposed to do with my heater/tankless water hearter? I am 75 and I am fighting a second recurrence of lung cancer i have no money to replace it.

    • Al
      | Reply

      Where are you located? If around NYC, i can replace it for at material cost only. Get new heater and reimburse me for parts.

  2. Fred b
    | Reply

    Have dpw-120a which has from day one shut down and had to be restarted,usually after several attempts will run. Recently noticed water on floor but can’t find leak. Can this be replaced with something that works?

  3. D Roghair
    | Reply

    what about DPW-120B??

  4. salil patel
    | Reply

    Yes What about DPW-120B I have 3 pcs of them in my house
    need help !!! pl.

  5. Gregg L
    | Reply

    I myself purchased (3) units and install 2 units in a two family house and 1 unit inside my own home. I had nothing but issues from the start to finish. The pumps would stop working with little to no reason. The main board crapped out. The air switch went bad. I had so many replacement parts swapped out over and over until they would not honor or provide me any new parts. I had tenants who had no heat for periods of time and no hot water. I’ve had to credit them rent monies for hotel nights. I had to replace all (3) units. Of course in the winter time why would i have any luck with some warm weather when they went down. I did everything to letter of the law as the install required. I have pictures of two units side by side with the best plumbing to support these pieces of Garbage. This company for obvious reasons went out of business. These things are COMPLETE CRAP!!!!!
    They made the worse possible combo unit and i was the sucker who went all in and bought (3) DPW -99. That said i can offer anyone who needs parts any of my three units if you want this shit. I was forced to replace them because no heat no hot water. I spoke with many many people during this nightmare and i decided to use that Navien NCB-180 as replacement. I’m very happy with them
    Right from the beginning you can see the difference and you can tell the unit is made correctly. Navien also stands behind their product support and will assist you, unlike Quiteside. They will even warranty any of there units sight unseen from the dealer and reps i have spoken with(YES Reps – Real People). I can’t tell you how many hours of my time and how much i paid my plumber for this nightmare but believe me its in the 10’s of thousands of dollars. I can only hope people read and learn from my story before buying any high efficiency boiler. There are many great company are out their now like this company says. You get what you pay.
    Good luck to all

    • Jess
      | Reply

      Hi Gregg, I too have this horrible boiler and would be interested in replacement parts if you still have them? Please let me know. Thanks, Jess

      • Al
        | Reply

        I have entire heater with me. Come get it if you need it. Im in Hightstown NJ

  6. Linda Pelletier
    | Reply

    I have a DPW-120B and just this last few weeks have noticed a bit of water on the floor under the cold water outlet pipe and the unit is flashing a code Ab , which shows as an abnormality of the central heating temp thermostat. I talked to the guy that installed this unit 4 years ago in my new home, and he told me the company went out of business, but he could install another Bosch unit for $4,000.00 Like I have the money to pay for another unit!! This unit I have cost me $5000.00 to have put in at the time my house was built. How do we get anything out of these companies when they close shop and another company (Samsung) buys them out?

  7. Tanya Butler
    | Reply

    Well..I brought mines when i brought the house. Didn’t know anything about it. My nightmare has started. Can I get some help please.

  8. Jon
    | Reply

    My name is jon and i am in desperate need of a circulation pump for a dpw 120A the pump number is cs-0108dsd. Please help!! Contact me at3156328583

    • Patriot Water Heater, Co.
      | Reply

      Sadly we do not service your area, nor are we a wholesaler of products. If you have any other questions we can help you with, please contact us at:
      sales@patriotwaterheater.com or 717-585-6331

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